Orders Related
1. What should I do if I have trouble ordering?
For any technical difficulties you experience on our website, please contact our Customer Service via green button on the right bottom corner for assistance, from Monday to Friday from 9:00 to 18:00, and excluding Saturdays, Sundays, & public holidays or send us an email at aal@arsari.co.id
2. Was my order successful?
You will receive a confirmation at the end of the checkout process, and you will also receive emails confirming your order status. For any updates on your order status, you may also contact our Customer Service.
3. How long will it take for my order to arrive?
Our standard shipping time for orders is between 3-5 business days. However, delivery times can vary based on the shipping method selected at checkout and your location. Please note that during peak periods and holidays, shipping times might be extended. You can always track your order by logging into your account and clicking on the "Order History" section.
4. What should I do if I have not received or do not receive the item / the item is lost?
Please contact our Customer Service via green button on the right bottom corner for assistance, from Monday to Friday from 9:00 to 18:00, and excluding Saturdays, Sundays, & public holidays or send us an email at aal@arsari.co.id
5. What is the return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not, you can return any item in its original condition within 7 days of receipt for a full refund or exchange (term and condition apply). Please ensure that the products have all original tags and packaging. To initiate a return, visit our "Returns and Refunds" page and follow the instructions provided. Remember to keep your receipt as proof of purchase. Some exclusions may apply, so be sure to check our detailed return policy for more information.
6. Is my personal and payment information secure when shopping on the site?
Absolutely. We prioritize the security of our customers' data. Our website uses Secure Socket Layer (SSL) encryption to ensure that your personal and payment information is kept safe and private. This means that any information you input during the checkout process is encrypted before being transmitted over the internet. Additionally, we never store your credit card details on our servers. For more information about how we protect your data, please refer to our Privacy Policy.
Bird’s Nest Benefit
1. What are the nutritional benefits of a bird's nest?
Sialic Acid: Linked to brain health and immunity.
Glycoproteins: Essential for tissue repair and cell regeneration.
Amino Acids: The building blocks of protein.
Epidermal Growth Factor (EGF) helps with collagen production, leading to smoother, more youthful-looking skin.
2. When is the best time to consume a bird's nest?
Traditional wisdom suggests eating it on an empty stomach to maximize absorption—either first thing in the morning or right before bed.
3. Is bird’s nest safe for pregnant women?
Yes. In fact, it is one of the most popular demographics for consumption. It is believed to help with the baby's brain development due to Sialic Acid and helps the mother recover faster post-delivery. Many also consume it to help reduce the appearance of stretch marks.
4. Is bird’s nest safe for elderly?
For elderly, bird’s nest is often used to support daily health and support recovery. Because it is easy to digest and rich in beneficial nutrition, it is an ideal supplement for those with weaker digestive systems.
5. Is bird’s nest safe for children?
Yes. The Sialic Acid content is often called as a "brain food" that helps with memory and brain development, as well as support their growth and development period.
Dried Bird’s Nest
Q: Is this dried bird’s nest authentic?
A: Yes. Our products are made from genuine bird’s nest with no added ingredients.
Q: Why do shape and color vary between pieces?
A: Bird’s nest is a natural product. Differences in shape and color are normal and do not affect quality.
Q: Does it need to be re-cleaned?
A: The product is cleaned to approximately 98% purity. No complicated re-cleaning is required—only light inspection based on personal preference.
Q: Why does the weight change after delivery?
A: Weight may change due to humidity during shipping and storage. Additional moisture may be applied to maintain the shape and integrity of the bird’s nest.
Q: How should dried bird’s nest be stored?
A: Store in a clean, airtight container in a cool and dry place.
Ready-to-Drink Bird’s Nest
Q: Is this product safe to store at room temperature?
A: Yes. The product has undergone retort processing, making it stable and safe for room-temperature storage, as long as it is kept away from direct sunlight.
Q: Does this product contain preservatives?
A: The product is processed using modern technology to ensure safety and stability, without harmful preservatives.
Q: Why is there sediment in the bottle?
A: Fine sediment is a natural characteristic of bird’s nest and is not a sign of product damage.
Q: Does it need to be heated before drinking?
A: No. The product is ready to drink and can be consumed directly.
Q: How should it be stored after opening?
A: It is best consumed immediately. If not finished, refrigerate and consume within a short period.